When you buy a product, you want to receive the most for your dollar. The same is true for customer acquisition
Generating leads and converting those leads to customers is a process that costs you money. Time also equals money.
Increasing your repeat business is one of the easiest and most cost-effective ways to boost your bottom line
Give yourself permission to fire some of your customers.
Everyone has a group of customers they enjoy doing business with and are pleased to continually serve (our A-list). Likewise, we all also have a group of customers (our C-list) who are a pain to deal with. They may consistently complain, take advantage of special offers or never spend much money after a bunch of hassle.
Like a good business owner, I bet you treat every customer with respect, and give them the attention they need – even the C-list. 80% of your revenue comes from 20% of your customers. That 20% of your customers is what we call your A-list.
The important point here is that while you’re busy trying to make your C-list customer happy, you’re missing the opportunity to give your A-list customer the level of service they deserve. Since the majority of your revenue comes from your A-list customers, that’s where you should be focusing your efforts.
So, give yourself permission to fire your C-list, and stop bending over backwards to address their concerns. Don’t let them rule your time. Spend your efforts making your A-list happy, and their purchases will more than make up the difference.